Refund policy

Return & Exchange Policy

We offer a 7-day exchange policy from the date of delivery.

Eligibility

• Item must be unused, in original packaging
• Proof of purchase required

Exchanges

We only offer exchanges/replacements for:

• Damaged or defective items
• Wrong product received

Requests must be made within 3 days of delivery at contact@shoppronature.com

Non-Returnable

• Opened/used skincare products
• Sale items & gift cards

Important

• Products are subject to quality check
• Customers cover return shipping (unless it’s our mistake)
• Exchanges depend on stock availability

Refunds

Refunds are only issued in special cases (e.g. prepaid orders not delivered).
Approved refunds are processed within 7–10 business days